RCS OTP & transactional messages
Send branded, verified OTPs, order confirmations, payment receipts and account alerts — with SMS fallback for devices that don't support RCS.
Transactional messages are triggered by a customer action or existing relationship — OTPs, order confirmations, payment receipts and account alerts — sent from a verified business sender, separate from promotional messaging.
Common OTP & transactional messages
For entering into your app or website — never for replying back.
Clear, branded confirmation right after checkout.
Security-relevant, but the action happens on your site, not in the message.
Legitimate OTP and verification messages are for the customer to enter into your app or website — never to reply back through the message. We never design flows that ask a customer to share an OTP, PIN, password or CVV in reply, and you shouldn't either. This single rule protects your customers from the most common messaging-based fraud pattern.
What counts as transactional
OTP & verification
Login codes, account activation, transaction verification.
Order & payment
Order confirmation, payment receipt, shipping updates.
Booking & appointment
Confirmations, reminders and status updates.
Account alerts
Login notifications, service status, security alerts.
Branded matters more when it's security-relevant
An unknown sender ID asking for a code looks like phishing. A verified name and badge looks legitimate.
Verified sender
Your name and badge, not an anonymous number.
SMS fallback
Reach is preserved where RCS isn't available, where configured.
Clear, structured
Easy to scan in the moment a customer needs the information.
OTP & transactional, answered
Can RCS be used to send OTPs?
Is it safe to reply to an RCS message with an OTP?
What transactional messages can be sent over RCS?
Send verified transactional messages
Book a demo and we'll show you how OTP and transactional flows work on RCS.