RCS messaging for banking and financial services

RCS Messaging for Banks, NBFCs & Insurance | SendRCSMessages
Solutions · BFSI

RCS messaging for banking, NBFC & insurance

Send branded, verified payment reminders, offers and claim updates — replacing anonymous sender IDs with a trusted, recognisable identity.

Verified sender Consent-based SMS fallback
F
Finora Bank Verified business
Payment reminderYour monthly card payment of ₹12,480 is due on 28 Jun.
Pay NowView Statement
Payment & EMI reminders Verified branding Account alerts SMS fallback
Examples

What a verified message looks like

1 Payment reminder
F Finora Bank
Your monthly card payment of ₹12,480 is due on 28 Jun.
Pay NowView Statement

A branded reminder customers recognise instantly, with a direct payment link.

2 Credit card offer
F Finora Bank
Credit card offer
You're pre-approved

5% cashback on your first 3 months

Apply NowKnow More

A visual, branded offer instead of a plain promotional text.

3 Claim status update
F Finora Bank
Your insurance claim #CL-29841 has been approved. Funds will be credited in 2-3 business days.
View ClaimContact Support

Clear, verified status updates that reduce inbound support calls.

A boundary we always keep

Customers should never be asked to share PINs, passwords, CVVs or OTPs back through a message. RCS can deliver OTPs and verification messages from a verified sender, but we never design flows that request sensitive credentials in reply.

Where it's used

Common BFSI use cases

Payment & EMI reminders

Reduce missed payments with timely, branded reminders.

Product offers

Credit cards, loans and savings products with visual cards.

Claim & application updates

Keep customers informed without inbound calls.

OTP & verification

Branded, verified one-time codes and confirmations.

Why RCS for BFSI

Trust matters more in financial messaging

Customers are wary of unknown senders for anything money-related. A verified, branded identity changes that.

Verified identity

Your name and logo, not an anonymous sender ID.

Clearer communication

Structured cards reduce confusion versus plain text.

Direct, one-tap action

Pay, view or contact support without searching for a link.

SMS fallback

Reach is preserved where RCS isn't available, where configured.

FAQ

BFSI RCS questions

Can banks use RCS for payment reminders?
Yes. Branded, verified RCS messages can be used for payment and EMI reminders, subject to customer consent and agent approval.
Is it safe to send OTPs over RCS?
RCS can carry OTP and verification messages from a verified sender, but customers should never be asked to share PINs, passwords, CVVs or OTPs back through a message.
Is RCS secure for financial messaging?
RCS is delivered through secure, standards-based messaging infrastructure, but security characteristics vary by device, network and implementation. Institutions should follow their own compliance and security requirements.
Get started

Bring verified messaging to your institution

See payment reminders, offers and claim updates live, and get pricing for your volume.

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